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Read Before Posting in Billing & Subscriptions Use this forum for help with: Premium subscription payments. Starting the 7-day Premium trial. Monthly renewals. Failed or declined billing. Cancelling future billing. Incorrect subscription status. Premium not activating after payment...

Billing Support Report Template Copy this template into your support thread. BNC username: Issue type: Trial or paid subscription: Approximate payment date and time: Approximate cancellation date and time: Dashboard subscription status: PayPal subscription status: Displayed entitlement end...

Billing and Subscription Security Support staff do not need your Eggy BNC password or full payment details to investigate a billing problem. Never post: Your BNC password. Your PayPal password. Full payment-card numbers. Card security codes. Complete billing addresses. Session cookies...

Subscription Status Does Not Match PayPal A mismatch may occur when the dashboard and PayPal are displaying different subscription states. Examples include: PayPal shows active but the dashboard shows Free User. PayPal shows cancelled but the dashboard shows no entitlement end. The dashboard...

What Happens When Premium Expires Premium expiry does not delete your Eggy BNC account. The account returns to the Free User level. Account access remains available You can continue using: Your Eggy BNC account. The dashboard. Normal BNC connections within the Free limits. Web Chat...

Updating the PayPal Payment Method Premium billing is processed through PayPal. Payment methods must therefore be managed from your PayPal account. You may need to update An expired payment card. A replaced card. Your preferred bank account. Your PayPal balance preference. The funding...

Unexpected or Duplicate Premium Charge Before reporting an unexpected charge, check whether more than one PayPal subscription exists. This may happen if checkout was started more than once while the first approval was still processing. Check PayPal Review: The number of active Eggy BNC...

Payment Completed but Premium Did Not Activate If PayPal shows a completed trial approval or payment but the dashboard still shows Free User, complete these checks first. Confirm that you paid while signed into the correct Eggy BNC account. Open Dashboard → Premium. Refresh the page once...

Payment Is Pending or Processing A PayPal payment may occasionally remain pending while it is reviewed or processed. During this period, the dashboard may not yet recognise the payment as completed. Do not repeat checkout immediately Starting another checkout may create additional...

Premium Payment Failed or Was Declined A failed PayPal payment may prevent a subscription from renewing or activating. Common causes The selected PayPal funding source was declined. The PayPal account requires additional verification. The payment method has expired. PayPal blocked the...

I Cancelled but Premium Is Still Active This is normally expected. Cancelling Premium stops future billing but preserves the trial or paid period that has already been granted. Example If you cancel during a 7-day trial, Premium may remain active until the trial entitlement ends. If you...

How to Cancel Future Premium Billing Cancelling Premium stops future PayPal renewals. It does not normally remove the Premium time that has already been granted. Cancel through the dashboard Sign in to the Eggy BNC dashboard. Open Premium. Review your current subscription status. Select...

How Monthly Premium Renewals Work Premium subscriptions renew monthly through PayPal. The normal renewal price is: USD 1.99 per month Successful renewal When PayPal completes the renewal: The subscription remains active. The Premium entitlement continues. Premium dashboard features...

How the 7-Day Premium Trial Works Eligible accounts may be offered a 7-day Premium trial through the dashboard. Trial terms Trial period: 7 days Trial cost: Free Price after trial: USD 1.99/month Payment provider: PayPal PayPal approval is required before the trial can begin. Starting the...

Premium Pricing and Billing Overview Eggy BNC Premium is an optional subscription for users who want additional networks, identity controls, Premium vHosts and IRC Inbox features. Current billing terms Trial: 7 days free for eligible accounts Monthly price: USD 1.99 Billing provider: PayPal...

Read Before Posting in Premium Support Use this forum for assistance with: Starting the 7-day Premium trial. PayPal checkout problems. Premium not activating after checkout. Incorrect subscription or entitlement status. Cancelling future Premium billing. Trial or subscription expiry. Premium...

Premium Support Report Template Copy this template into your Premium Support thread. BNC username: Issue type: Trial or paid subscription: Approximate checkout date and time: Approximate cancellation date and time: Dashboard Premium status: Displayed trial or entitlement end: PayPal...

Premium Status or Entitlement Looks Wrong The Premium section may display information from both the local account entitlement and the PayPal subscription record. A mismatch should be reported before repeatedly changing the subscription. Possible examples PayPal is active but the dashboard...

PayPal Payment or Checkout Failed A failed or incomplete PayPal checkout does not activate Premium. First checks Confirm: You completed the PayPal approval process. PayPal did not display a payment or account error. You returned to the Eggy BNC dashboard. The browser did not block the...

IRC Inbox and Dashboard Replies With Premium IRC Inbox is a Premium dashboard feature for supported private-message threads. Premium users may be able to: Enable IRC Inbox logging. View discovered private-message threads. Mark threads as read. Hide and restore threads. Configure message...