Billing and Subscription Security

[Eggy]

Billing and Subscription Security

Support staff do not need your Eggy BNC password or full payment details to investigate a billing problem.

Never post:

• Your BNC password.
• Your PayPal password.
• Full payment-card numbers.
• Card security codes.
• Complete billing addresses.
• Session cookies.
• Private checkout tokens.
• Unedited transaction emails.

Safe information to provide

You may provide:

• Your BNC username.
• Approximate payment time.
• Payment status.
• Subscription status.
• Partially hidden transaction references.
• The exact dashboard error.

Always remove private information from screenshots before uploading them.