Important Read Before Posting in Premium Support

[Eggy]

Read Before Posting in Premium Support

Use this forum for assistance with:

• Starting the 7-day Premium trial.
• PayPal checkout problems.
• Premium not activating after checkout.
• Incorrect subscription or entitlement status.
• Cancelling future Premium billing.
• Trial or subscription expiry.
• Premium network limits.
• Premium vHosts.
• Custom Real Name / GECOS.
• IRC Inbox and dashboard replies.
• Features remaining locked after activation.
• Account behaviour after Premium expires.

Before creating a thread

Please check:

1. Open the Premium section of your dashboard.
2. Read the displayed subscription and entitlement status.
3. Confirm whether the payment or trial was completed through PayPal.
4. Refresh the dashboard once after returning from checkout.
5. Check whether Premium features appear in the relevant dashboard areas.
6. Record the exact error or status message.

Information to include

Include:

• Your BNC username.
• Whether this is a trial or paid subscription.
• The approximate checkout or cancellation time.
• The status displayed in the Premium section.
• Whether PayPal shows the subscription as active or cancelled.
• Which Premium feature is not working.
• The exact dashboard error.

Never include

Do not post:

• Your password.
• Full PayPal account details.
• Payment-card information.
• Private checkout tokens.
• Session cookies.
• Complete transaction emails containing private information.

You may partially hide a PayPal subscription or transaction reference before posting it publicly.