Billing Support Report Template

[Eggy]

Billing Support Report Template

Copy this template into your support thread.

BNC username:
Issue type:
Trial or paid subscription:
Approximate payment date and time:
Approximate cancellation date and time:
Dashboard subscription status:
PayPal subscription status:
Displayed entitlement end:
Number of charges:
Premium features working:
Premium features unavailable:
Exact dashboard error:

For Issue type, use one of:

• Trial activation.
• Monthly renewal.
• Failed payment.
• Pending payment.
• Cancellation.
• Duplicate charge.
• Incorrect subscription status.
• Premium expiry.
• Payment completed but Premium inactive.

Do not include:

• Your password.
• Payment-card information.
• Your full PayPal account details.
• Complete transaction references.
• Checkout tokens.
• Session cookies.