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Read First: How to Ask for Community Help
Use this forum when you want advice or assistance from other Eggy community members...
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This forum contains staff-maintained information about confirmed service problems, temporary workarounds and fixes currently in...
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Use this forum to share general feedback about usability, reliability, support and the overall Eggy experience.
Feedback may cover...
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Use this forum to suggest new features, dashboard improvements, integrations and future service enhancements.
A useful request should...
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Use this forum to report broken controls, errors, unexpected behaviour and compatibility problems affecting Eggy services.
Before...
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Premium Feature Discussion — Read Before Posting
Use this forum to discuss existing Premium tools, suggest improvements and propose new...
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Read Before Posting in Billing & Subscriptions
Use this forum for help with:
Premium subscription payments.
Starting the 7-day...
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Billing Support Report Template
Copy this template into your support thread.
BNC username:
Issue type:
Trial or paid subscription...
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Billing and Subscription Security
Support staff do not need your Eggy BNC password or full payment details to investigate a billing...
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Subscription Status Does Not Match PayPal
A mismatch may occur when the dashboard and PayPal are displaying different subscription...
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What Happens When Premium Expires
Premium expiry does not delete your Eggy BNC account.
The account returns to the Free User level...
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Updating the PayPal Payment Method
Premium billing is processed through PayPal.
Payment methods must therefore be managed from your...
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Unexpected or Duplicate Premium Charge
Before reporting an unexpected charge, check whether more than one PayPal subscription exists...
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Payment Completed but Premium Did Not Activate
If PayPal shows a completed trial approval or payment but the dashboard still shows Free...
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Payment Is Pending or Processing
A PayPal payment may occasionally remain pending while it is reviewed or processed.
During this...