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IRC Inbox Is Empty or No Threads Appear An empty Thread List does not always indicate a fault. The dashboard may show that IRC Inbox is active but no visible private-message threads are currently available. Check the feature status Confirm: Premium is active. IRC Inbox is enabled. The...

Understanding Dashboard Reply Statuses Dashboard replies may display one of several processing states. Pending A pending reply has been accepted by the dashboard and placed into the queue. It has not yet been confirmed as sent. Allow the external worker time to process it. Sent A sent...

Sending an IRC Inbox Reply From the Dashboard Dashboard replies must be enabled before a reply can be sent. Send a reply Open the required IRC Inbox thread. Confirm that the network and nickname are correct. Enter your reply. Submit the reply once. Wait for the status to update. Reply...

Enabling Dashboard Replies Dashboard Replies allows eligible users to reply to supported IRC Inbox threads from the website. Enable reply sending Open IRC Inbox. Find Dashboard Replies. Enter your current BNC password. Select Enable dashboard replies. The password is entered once to create...

Message Previews and Retention Settings IRC Inbox provides controls for how message information is displayed in the dashboard. Message previews The option: Show message previews in the dashboard controls whether message text previews are shown in applicable IRC Inbox areas. Disable this...

Hiding and Restoring IRC Inbox Threads The Hide control removes a thread from your normal dashboard Thread List. This is useful for old, unwanted or completed conversations. Hiding a thread Find the thread in the Thread List. Select Hide. Allow the dashboard action to complete. The thread...

Read and Unread Thread States Each visible IRC Inbox thread is labelled as either: Unread or: Read Unread threads An unread label indicates that the dashboard considers the thread to contain activity that has not yet been marked as reviewed. To clear the unread state, select: Mark...

Understanding the IRC Inbox Thread List The Thread List displays private-message conversations discovered for your account. Each row may show: The IRC network. The other nickname or thread name. The latest recorded date. The amount of recorded thread data. Read or unread status. Whether the...

How to Enable IRC Inbox IRC Inbox must be enabled before private-message threads can be discovered in the dashboard. Enable the feature Sign in to the dashboard. Open IRC Inbox. Find Inbox Settings. Enable Enable IRC Inbox logging for this account. Choose whether message previews should be...

What IRC Inbox Does IRC Inbox brings supported private-message threads into your dashboard. It is designed to help you review messages associated with your BNC networks when you are not actively watching your IRC client. Available features include: Private-message thread discovery. Network...

Read Before Posting in Connection Help Use this forum for help with: IRC client connection commands. Failed connections to bnc.eggy.net. SSL/TLS errors. Incorrect username, network or password formats. IRC networks that will not connect. Server and port configuration. Networks stuck in a...

Dashboard Buttons Stuck on Loading Many dashboard actions are processed without requiring a full page reload. While an action is running, a button may temporarily display a loading or processing state. Do not submit the action repeatedly Repeated clicks can: Create duplicate requests...

Updating Your Email and Password Account settings allow you to keep your email address current and securely change your password. Updating your email address Your email is used for: Password recovery. Support ticket follow-up. Important service notices. Security or abuse contact. Premium or...

Using System Inbox System Inbox contains one-way account and service messages. Messages may include: Maintenance notices. Account security information. vHost or network updates. Policy reminders. Premium information. Account-specific notices. Unread messages The dashboard menu may show a...

IRC Inbox Settings and Privacy IRC Inbox is an optional Premium feature for supported private-message threads and dashboard replies. Available controls Eligible accounts may be able to: Enable IRC Inbox logging. View discovered private-message threads. Open a thread. Mark a thread as read...

Identity Settings Explained The Identity area contains supported settings that affect how your BNC appears when connecting to IRC networks. Available controls may include: Ident. Quit message. Real Name/GECOS. Other supported identity details. The options shown depend on your account and...

Changing a vHost From the Dashboard Use the Vhosts area to browse approved hostnames and apply one to a selected IRC network. Applying a vHost Open Vhosts. Browse or search the available hostname library. Select the required vHost. Choose the IRC network where it should be used. Select Apply...

Launching Web Chat From the Dashboard The Web Chat area launches a browser IRC session through a network already configured on your account. How to launch Web Chat Sign in to the dashboard. Open Web Chat. Select the IRC network you want to use. Enter your current BNC password. Select Launch...

Using the Command Tab The Command area creates a separate IRC connection command for each network stored on your account. A typical command looks like: /server -m bnc.eggy.net +5000 Username/Network:<your BNC password> The dashboard fills in: Your exact BNC username. The selected network...

Managing IRC Networks From the Dashboard Use the Networks area to manage each user-controlled IRC network individually. Available actions may include: Add network. Edit server details. Change the server port. Enable or disable SSL/TLS. Change the preferred nickname. Reconnect a selected...