Guide Updating a Saved Client After a Password Change

[Eggy]

Updating a Saved Client After a Password Change

Changing your password through the dashboard updates both your website login and live BNC password.

Every saved desktop-client connection must then be updated.

What to update

Replace the password section of:

Username/Network:OldPassword

with:

Username/Network:NewPassword

Do this for every network saved in the client.

Common mistake

Users may update one saved network but leave the old password in the others.

This can make one network connect normally while another repeatedly reports authentication failure.

Recommended steps

1. Disconnect the affected saved connection.
2. Open its server or network settings.
3. Replace the stored password.
4. Save the entry.
5. Reconnect once.
6. Repeat for every other Eggy BNC entry.

Web Chat or dashboard replies may also ask for the new password after an account password change.

Never post the old or new password while requesting help.