Subscription Status Does Not Match PayPal

[Eggy]

Subscription Status Does Not Match PayPal

A mismatch may occur when the dashboard and PayPal are displaying different subscription states.

Examples include:

• PayPal shows active but the dashboard shows Free User.
• PayPal shows cancelled but the dashboard shows no entitlement end.
• The dashboard shows Premium after the entitlement has expired.
• Premium features are only partly unlocked.
• A payment completed but no subscription status appears.

Before reporting the mismatch

1. Refresh the Premium section once.
2. Record the dashboard status.
3. Record any displayed entitlement date.
4. Check the PayPal subscription status.
5. Check whether Premium features are working.
6. Do not create another subscription yet.

Report format

BNC username:
Dashboard status:
PayPal status:
Trial or paid subscription:
Displayed entitlement end:
Payment or cancellation date:
Features working:
Features unavailable:
Exact error: