Important Read Before Posting in Mobile & Web Clients

[Eggy]

Read Before Posting in Mobile & Web Clients

Use this forum for help with:

• Connecting from an Android phone or tablet.
• Connecting from an iPhone or iPad.
• Configuring a mobile IRC application.
• Launching Web Chat from the dashboard.
• Web Chat buttons that do not open.
• Mobile browser or pop-up problems.
• SSL/TLS settings in mobile clients.
• Incorrect BNC username or network formats.
• Mobile notifications and background connections.
• Reconnect problems after changing Wi-Fi or mobile data.

Before creating a thread

Please check:

1. The selected IRC network exists in your dashboard.
2. Your mobile client connects to bnc.eggy.net.
3. Port 5000 is configured.
4. SSL/TLS is enabled.
5. The server-password format is Username/Network:Password.
6. Web Chat was opened through the dashboard.
7. Your browser has not blocked the Web Chat launch window.
8. Your phone is not still using an old saved password.

Information to include

Include:

• Your phone or tablet model.
• Android or iOS version.
• The mobile IRC app or browser being used.
• The affected dashboard network name.
• The exact error message.
• Whether Wi-Fi, mobile data or both are affected.
• Whether Web Chat or another IRC client works.
• The approximate time the problem occurred.

Never post your password or a completed connection command containing it.