Premium Support Report Template

[Eggy]

Premium Support Report Template

Copy this template into your Premium Support thread.

BNC username:
Issue type:
Trial or paid subscription:
Approximate checkout date and time:
Approximate cancellation date and time:
Dashboard Premium status:
Displayed trial or entitlement end:
PayPal subscription status:
Premium network allowance shown:
Feature affected:
Exact dashboard error:
Does normal BNC access work:
Recent password or email change:

For Issue type, use one of:

• Trial activation.
• Paid activation.
• Cancellation.
• Incorrect entitlement.
• Premium feature locked.
• Premium expiry.
• Network downgrade.
• Premium vHost.
• Real Name / GECOS.
• IRC Inbox or dashboard replies.

Do not include:

• Your BNC password.
• Full PayPal account information.
• Payment-card information.
• Complete checkout URLs.
• Private tokens.
• Session cookies.

Partially hide transaction or subscription references before posting them publicly.