Guide Connection Troubleshooting Checklist

[Eggy]

Connection Troubleshooting Checklist

Use this checklist before opening a support thread.

Your IRC client cannot connect to the BNC

Check:

• Server is bnc.eggy.net.
• Port is 5000.
• SSL/TLS is enabled.
• The password uses Username/Network:Password.
• Username capitalisation is correct.
• The dashboard network name is correct.
• The saved password is current.

The BNC connects but the external IRC network is offline

Check:

• The IRC server stored in the dashboard.
• The external server port.
• The external network SSL/TLS setting.
• Nickname validity.
• IPv4 or IPv6 compatibility.
• The exact external IRC network error.

Web Chat will not launch

Check:

• Web Chat was launched from the dashboard.
• The network exists on your account.
• The browser did not block the new tab.
• JavaScript is enabled.
• The entered BNC password is current.

Do not repeatedly submit actions

Wait for the current add, reconnect, vHost or Web Chat request to finish before submitting another one.