Guide Connection Support Report Template

[Eggy]

Connection Support Report Template

Copy this template into your support thread.

BNC username:
Connection method:
IRC client or browser:
Device and operating system:
Dashboard network name:
External IRC network:
External IRC server:
External IRC port:
External SSL/TLS enabled: Yes / No
Client-to-BNC SSL/TLS enabled: Yes / No
Exact error:
Approximate time:
Does Web Chat work:
Does another network work:
Recent password change: Yes / No
Recent vHost change: Yes / No

Do not include:

• Your password.
• A completed BNC connection command.
• A complete server-password value.
• Password-reset links.
• Web Chat session details.
• Private messages unrelated to the fault.

Include the exact error rather than reporting only:

It does not work

The exact wording helps identify whether the fault relates to authentication, SSL/TLS, the IRC client, Web Chat, the selected vHost or the external IRC network.