Guide Mobile or Web Chat Support Report Template

[Eggy]

Mobile or Web Chat Support Report Template

Copy this template into your support thread.

BNC username:
Phone or tablet:
Operating system:
Mobile IRC app or browser:
Dashboard network name:
Connection method: Mobile app / Web Chat
Wi-Fi or mobile data:
SSL/TLS enabled: Yes / No
Port:
Exact error:
Approximate time:
Does another device work:
Does Web Chat work:
Does a desktop client work:
Recent password change: Yes / No

Do not include:

• Your password.
• A completed server-password value.
• A temporary Web Chat launch address.
• Session cookies.
• Private messages unless directly relevant.
• Password-reset links.

Include the exact error where possible.

Examples:

Unable to launch WebChat
No launch token was provided
Authentication failed
SSL handshake failed
Connection timed out
Network disconnected