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Understanding the Overview Page The Overview page provides a quick summary of your BNC account. Information may include: BNC username. Account status. Free or Premium plan. Current vHost. Number of user-managed networks. Recent account or service information. IRC Inbox availability...

Dashboard Areas Explained The dashboard is the main control centre for your BNC account. Overview Shows a summary of your account, including your username, account status, plan, current vHost and network information. Connect Displays the connection details needed to connect an IRC client...

What Connection Errors Usually Mean Connection messages can help identify which part of the setup has failed. SSL handshake failed or wrong version number Usually indicates that: SSL/TLS is not enabled. Plain 5000 was used instead of +5000. The client is attempting a non-encrypted...

Web Chat Will Not Connect Web Chat launches a browser session through one of the IRC networks already configured on your Eggy BNC account. Correct launch process Sign in to the dashboard. Open Web Chat. Select an available IRC network. Enter your current BNC password. Launch the Web Chat...

Reconnecting a Network From the Dashboard Use the dashboard when an external IRC network becomes disconnected or after changing its settings. Sign in to the dashboard. Open Networks. Find the affected network. Review its server, port, TLS and nickname settings. Save any necessary changes...

IPv6 vHosts and IRC Server Compatibility Many Eggy vHosts use IPv6. An IPv6 vHost requires the external IRC server to accept IPv6 connections. If the selected IRC server supports IPv4 only, the network may fail to connect while an IPv6 vHost is active. Recommended presets For Undernet...

An IRC Network Will Not Connect If you can connect to Eggy BNC but one of your IRC networks remains disconnected, the problem is usually within that network's saved connection details. Open: Dashboard → Networks Check the affected network. Server address Confirm that the server hostname is...

Your BNC Connection and IRC Network Connection Are Different Eggy BNC uses two separate connections. 1. Your IRC client connects to Eggy BNC This connection always uses: bnc.eggy.net +5000 Your login format is: username/Network:password 2. Eggy BNC connects to the external IRC network...

Username, Network Name and Password Errors The BNC connection password field contains three separate parts: username/Network:password A mistake in any part can prevent the connection. Username Use the exact username shown in your dashboard. Capitalisation may matter. For example: Nicu...

SSL/TLS and Port 5000 Troubleshooting Eggy BNC expects an encrypted client connection on port 5000. In IRC clients that use a plus sign to indicate SSL/TLS, connect using: /server -m bnc.eggy.net +5000 username/Network:password Common symptoms of an incorrect TLS setting You may see...

Correct Eggy BNC Connection Format Your IRC client should connect to: Server: bnc.eggy.net Port: +5000 Connection: SSL/TLS The full connection format is: /server -m bnc.eggy.net +5000 username/Network:password Replace: username with your exact BNC username. Network with the exact...

Read Before Posting in Account Support Use this forum for help with: Website registration problems. Dashboard login problems. Forgotten passwords. Password-reset emails. Missing or incorrect account email addresses. Account recovery. Suspended or restricted accounts. Problems after an account...

Suspected Unauthorised Account Access Take action immediately if you believe someone else has accessed your account. Possible warning signs include: Your password no longer works. Networks or settings have changed without your permission. An unfamiliar email address is shown. You receive a...

Account Restored After Suspension When an appeal or review is approved, the account may be restored. For security, the password used before suspension may not be restored automatically. What to do after restoration Read the account-restoration email or System Inbox message. Use any...

Suspended or Restricted Accounts When an account is suspended, the suspension screen will explain that the account is currently restricted. While the suspension is active, the following may be locked: Dashboard settings. BNC login. IRC Inbox replies. Network changes. vHost changes. Account...

Username Capitalisation and Account Credentials Your BNC username should be entered exactly as it appears in the dashboard. BNC connection usernames and network names are case-sensitive in connection formats. For example, an account created as: Nicu should not automatically be assumed to...

Email Required Before Dashboard Access Some older accounts may not have an email address saved. When this applies, the dashboard will display an Email Required screen before allowing normal account access. This is required so the following features can work correctly: Password reset...

Password-Reset Email Has Not Arrived After requesting a password reset, allow a few minutes for the message to arrive. Check the following folders Inbox. Spam or junk. Promotions. Updates. Quarantine or filtered mail. Search your mailbox for: Eggy BNC Confirm the account identifier The...

How to Reset a Forgotten Password Use the official password-recovery page: https://eggy.net/forgot-password.php Requesting the reset Open the password-recovery page. Enter your BNC username or registered email address. Select Send reset link. Check the inbox belonging to the account. Open...

Unable to Sign In to the Dashboard Use the official login page: https://eggy.net/login Before requesting support, check the following. Check your login details Enter the username or email address associated with your account. Check for accidental spaces before or after the value. Confirm...